Delivery & Preorder Policy
- Cancellation / Changes only accepted 48 hours prior to your order scheduled time. 5% processing fee apply. Bank charges are not refundable.
- iCake will not be responsible for cakes lost or damaged in transit if you choose to pick up. Please check the product while you pick up.
- Photo is for reference only; color of the actual cake might be slightly different.
- The delivery time and duration may be affected by impossible factors such as traffic on the day and will be delayed accordingly. If you cannot accept it, please do not use our delivery service
Refund & Returns Policy
- If for any reason you are not satisfied with your purchase due to quality issue, we will give you a one (1) day (24 hours) money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
- We do not accept change-of-mind refunds
- This refund policy does not apply to goods which if any attempt has been made to alter the product or if they have been dropped or broken.
- You are entitled to a full refund, gift voucher or replacement item of same or lesser value if you are not satisfied with the product. You will be required to provide the bakery a copy of the invoice and return the product， iCake is not taking responsibility to pick up the item (or remains of the product，remains of product must more than 3/4 of purchased portion ). The refund policy is not based on personal preference or purchasing the wrong cake. If the cake has been purchased online via iCake website, you will need to retain your email invoice. If you have purchased the product from a delivery aggregator like UberEats or MenuLog, you will need to address this with the service provider.
- Delivery delays caused by uncontrollable factors such as traffic jams are not within the scope of refunds
- 5% processing fee apply for refunds due to customer decisions. Bank charges are not refundable.
- Refunds will be processed within 2 business days and may take up to 10 days to appear in your account.
- NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy.
*All other Terms & Conditions apply