Frequently Asked Questions
Yes, we offer edible image printing services. Provide us with a high-quality digital image, and we’ll transfer it onto the cake using edible ink for personalized cakes.
Yes, we have ready-to-go cakes available in our stores daily. For customized cakes, availability depends on order volume. We’ll do our best to assist you in finding the perfect product.
Yes, we offer cake delivery services within a specific radius of our shop. Delivery charges may apply based on the distance. Please use the delivery calculator on the website or contact us for more details.
Of course! We have handled many orders from overseas and interstate customers to help them deliver a beautiful cake to their loved ones. Some of the countries include UK, Canada, India, Singapore, Malaysia, Qatar, US and many more.
We provide various payment options to ease the process including Mastercard, Visa and Paypal.
If you would like further assistance or would like to add extra delivery instructions, please include the details in the Order Notes section on the checkout page.
Yes, we have 3 physical storefronts in Melbourne where you can visit and purchase cakes directly. Our friendly staff will be happy to assist you in selecting the perfect cake or answering any questions you may have.
We understand that circumstances can change. For cake orders, we allow cancellations up to 24 hours before the scheduled pickup or delivery time. However, for custom-designed cakes, cancellations need to be made at least 48 hours in advance. A cancellation fee applies. For more details, please visit our policy on the website.
While we take care with allergens, our facility is not entirely nut-free. Customers with severe nut allergies should exercise caution when ordering.
We try our best to accommodate last-minute orders based on availability. Contact us directly with your request, and we’ll let you know if we can fulfill it within the desired timeframe.
We strongly recommend that you do not freeze any of our cakes. Our cakes are made to be fresh, and freezing can alter their texture and moisture. Instead, refrigerate the cake and consume it within 48 hours of receiving it.
No, we focus solely on making and developing our cakes with the utmost care and attention to quality.
Yes, we specialize in creating beautiful and delicious wedding cakes. We understand the significance of your special day and strive to create a stunning centerpiece that reflects your style and taste.
It’s best to place your order at least 48 hours in advance. However, for custom-designed cakes or larger orders, we recommend ordering a week in advance to ensure availability.
Certainly! Whether you’re hosting a small gathering or a large event, we can accommodate your needs. Contact us with the details of your order, including the number of guests and any specific requirements, and we’ll ensure you have the perfect desserts for your occasion.
Yes, we can create cakes in various shapes and sizes, including tiered cakes. We’ll work with you to bring your desired design to life.
Yes, you can select different flavors for each tier of a tiered cake. Consult with our team to discuss your preferences and combinations.
Yes, we offer a loyalty program where you can earn points for every purchase, redeemable for discounts or special offers.
Our cakes come in various sizes, from individual servings to larger cakes for crowds. Select the appropriate size based on your needs when placing an order.
Please reach out to us with your specific dietary needs, and we’ll do our best to accommodate your request.
Our regular delivery area is within a specific radius of our shop. Contact us to inquire about delivery options beyond this area.
Same-day cake delivery depends on availability and location. Contact us directly to check if we can fulfill your request.
While we can’t guarantee immediate availability, contact us with your request, and we’ll try our best to accommodate within the given timeframe.
Yes, we offer sugar decorations and edible figurines that can be customized to match your desired theme or design.
Certainly! Let us know in advance so we can incorporate your design seamlessly into the cake.
Yes, we offer low-carb and keto-friendly cake options made with alternative sweeteners and ingredients. Contact us for more information.
We can accommodate specific delivery time requests or surprise deliveries, subject to availability and advanced notice. Provide us with the necessary details when placing your order.
Yes, we offer themed and character cakes for children’s birthdays and special occasions. Contact us to design the perfect cake.
Yes, we can accommodate specific ingredient requests, such as nut-free, dairy-free, or gluten-free cakes. Inform us of your dietary restrictions when ordering.