2021 New Year

Yes, we offer edible image printing services. Provide us with a high-quality digital image, and we'll transfer it onto the cake using edible ink for personalized cakes.

Yes, we have ready-to-go cakes available in our stores daily. For customized cakes, availability depends on order volume. We'll do our best to assist you in finding the perfect product.

Yes, we offer cake delivery services within a specific radius of our shop. Delivery charges may apply based on the distance. Please use the delivery calculator on the website or contact us for more details.

Of course! We have handled many orders from overseas and interstate customers to help them deliver a beautiful cake to their loved ones. Some of the countries include UK, Canada, India, Singapore, Malaysia, Qatar, US and many more. 

We provide various payment options to ease the process including Mastercard, Visa and Paypal. 

If you would like further assistance or would like to add extra delivery instructions, please include the details in the Order Notes section on the checkout page.

Yes, we have 3 physical storefronts in Melbourne where you can visit and purchase cakes directly. Our friendly staff will be happy to assist you in selecting the perfect cake or answering any questions you may have.

If iCake cannot fulfil a confirmed order because the design is not safely or technically achievable, production capacity is full, required materials are unavailable and no suitable alternative is accepted, or for another reason within iCake's control, iCake will cancel the affected order and provide a full refund. If a customer cancels because they changed their mind, supplied incorrect or incomplete information, failed to provide requested information or approval in time, or for another customer-related reason, any refund approved by iCake will be reduced by a 5% cancellation and administration fee. The 5% fee does not apply to any remedy required under the Australian Consumer Law. Please see our Delivery and Refund Policy page for full details.

While we take care with allergens, our facility is not entirely nut-free. Customers with severe nut allergies should exercise caution when ordering.

We try our best to accommodate last-minute orders based on availability. Contact us directly with your request, and we'll let you know if we can fulfill it within the desired timeframe.

We strongly recommend that you do not freeze any of our cakes. Our cakes are made to be fresh, and freezing can alter their texture and moisture. Instead, refrigerate the cake and consume it within 48 hours of receiving it.

No, we focus solely on making and developing our cakes with the utmost care and attention to quality.

Yes, we specialize in creating beautiful and delicious wedding cakes. We understand the significance of your special day and strive to create a stunning centerpiece that reflects your style and taste.

Please place a customised cake order at least 48 hours before your requested pickup or delivery time, measured in Melbourne local time. Earlier ordering is recommended for complex designs, large orders or special materials. Every customised order remains subject to iCake's production capacity and confirmation. Ready-to-go daily cakes remain subject to current store stock.

Certainly! Whether you're hosting a small gathering or a large event, we can accommodate your needs. Contact us with the details of your order, including the number of guests and any specific requirements, and we'll ensure you have the perfect desserts for your occasion.